What should I do if I lose something at Eden Ibiza?

Any lost property will be left at our security office, which is open from Monday to Friday between 10:00 & 18:00. The office is located at Eden Ibiza.

Alternatively, contact us using our website.

Management shall not be held responsible for any item lost at Eden Ibiza.

Forgotten, lost, or abandoned items, whose origin is unknown, which are found at the venue, will be kept at the venue.

Unless the venue is closed or in extreme circumstances, a specific timetable for picking up by e-mail may be agreed upon between both parties.

Can I pay by cash?

Yes, you can pay by cash if you buy your ticket on the door and at all of the bars in the venue.

Can I pay by card?

Yes, you can pay by card.

How do I get in touch with Eden Ibiza?

You can get in touch by using the contact form on this website.

How do I get a refund?

According to our cancellation policy event tickets are non-refundable.

Can I purchase tickets at the door?

Yes, you can purchase tickets at the door (depending on availability).

Do I need to print my ticket?

You do not need to print your ticket – you must have your QR code ready and visible.

I’m having trouble purchasing a ticket – can you help?

For help purchasing a ticket, please contact TIXR our ticketing agent.

Can members of our group arrive at different times?

Yes, the guests on your table can arrive at different times.

What is the best time to arrive?

The best time to arrive is 00:00. You will get priority access to the club.

What happens in the event of a cancellation?

In line with the Eden Ibiza cancellation policy, anything paid in advance for a VIP table is non-refundable.

How do you pay for a VIP table?

Payment for VIP tables is in advance and through our website. Find the event that you want to attend, choose your table and book online.

What is the table layout in the VIP?

The VIP in Eden Ibiza is over two floors. You can book tables either side of the DJ booth, on the sides of the dance floor, at the back of the club and upstairs on the balcony.

Do you offer a VIP drink menu?

Yes, Eden Ibiza has a very wide variety of drinks for VIP guests. You will not be disappointed.

Do you offer food service in the VIP?

There is no food service in the VIP at Eden Ibiza.

How many people per table?

The VIP tables at Eden Ibiza can seat between 2-10 people.

What is included in a VIP table at Eden Ibiza?

Tickets are included for everyone on your table and the minimum spend for your table can be used towards drinks.

How do you book VIP tables?

VIP table booking is through our website. Choose the event that you would like to attend and select the table you would like to book from the table map.

What is the minimum age for entry?

All guests must be 18 years of age or older.

Will I need identification?

Yes – a passport or government-issued photo ID is required.

Is Eden Ibiza accessible?

Yes – Eden Ibiza is accessible for wheelchair users.

What is the re-admission policy?

There is no re-admission to Eden Ibiza. Once you leave the club, you will not be allowed back in unless you buy another ticket.

What is the bag policy?

No big bags are permitted inside Eden Ibiza.

Is there a cloakroom?

No – Eden Ibiza does not have a cloakroom.

What is the dress code?

No person shall be admitted to Eden wearing beachwear such as bathing suits, flip flops, men’s vests, or nude torsos.

In the VIP area, no person shall be admitted wearing shorts, or sportswear such as tracksuits, sports shoes, sweatshirts, caps, etc.

Management reserves all rights of entry based on dress code etiquette.

What are the opening times?

Eden Ibiza is open Monday through Sunday from midnight – 06:00.

What is the Google Pin for Eden Ibiza?
What is the address for Eden Ibiza?

Carrer Salvador Espriu, s/n, 07820 Sant Antoni de Portmany, Illes Balears