What should I do if I lose something at Eden Ibiza?

Any lost property will be left at our security office, which is open from Monday to Friday between 10:00 & 18:00. The office is located at Eden Ibiza.

Alternatively, contact us using our website.

Management shall not be held responsible for any item lost at Eden Ibiza.

Forgotten, lost, or abandoned items, whose origin is unknown, which are found at the venue, will be kept at the venue.

Unless the venue is closed or in extreme circumstances, a specific timetable for picking up by e-mail may be agreed upon between both parties.

How do you book VIP tables?

You can book VIP tables in four different ways:

1) Through the online VIP booking system on our website. Choose the event that you would like to attend and select the table you would like to book from the table map.

2) Using the online chat on our website. Click the chat icon in the bottom right of the screen and start talking with a member of our team. If a team member is not immediately available then leave your email address and they will send you an email back within the hour.

3) By sending us a WhatsApp or giving us a call. +34 679 601576. This number is monitored from 9am - 4am every day of the week.

4) Enquire by email to vip@edenibiza.com. Remember to share the event date, number of guests and any special requests.

Can I pay by cash?

Yes, you can pay by cash if you buy your ticket on the door and at all of the bars in the venue.

How do you pay for a VIP table?

Payment for VIP tables is in advance and through our website.

If you are booking online then find the event that you want to attend, choose your table and make a payment.

For booking enquiries through our website chat, by email or by phone you will be sent a reservation link to pay online.

Can I pay by card?

Yes, you can pay by card.

What is included in a VIP table at Eden Ibiza?

You get VIP entry for your guests to Eden Ibiza.

The booking price is your minimum spend for drinks during the night.

Your booking includes seating in one of the most sought-after areas of the club and an Eden VIP host will look after you during the event.

Eden has a private car park and your VIP entry includes a space in the car park if required.

When you arrive, you get fast-track access through the VIP entrance, ensuring that you get straight into the club and right into the action as soon as possible!

How do I get in touch with Eden Ibiza?

You can get in touch by using the contact form on this website.

How do I get a refund?

According to our cancellation policy event tickets are non-refundable.

Can I purchase tickets at the door?

Yes, you can purchase tickets at the door (depending on availability).

Do I need to print my ticket?

You do not need to print your ticket – you must have your QR code ready and visible.

I’m having trouble purchasing a ticket – can you help?

For help purchasing a ticket, please contact TIXR our ticketing agent.

Can members of our group arrive at different times?

Yes, the guests on your table can arrive at different times.

What is the best time to arrive?

The best time to arrive is 00:00. You will get priority access to the club.

What happens in the event of a cancellation?

In line with the Eden Ibiza cancellation policy, anything paid in advance for a VIP table is non-refundable.

What is the table layout in the VIP?

The VIP in Eden Ibiza is over two floors. You can book tables either side of the DJ booth, on the sides of the dance floor, at the back of the club and upstairs on the balcony.

Do you offer a VIP drink menu?

Yes, Eden Ibiza has a very wide variety of drinks for VIP guests. You will not be disappointed.

Do you offer food service in the VIP?

There is no food service in the VIP at Eden Ibiza.

How many people per table?

The VIP tables at Eden Ibiza can seat between 2-10 people.

What is the minimum age for entry?

All guests must be 18 years of age or older.

Will I need identification?

Yes – a passport or government-issued photo ID is required.

Is Eden Ibiza accessible?

Yes – Eden Ibiza is accessible for wheelchair users.

What is the re-admission policy?

There is no re-admission to Eden Ibiza. Once you leave the club, you will not be allowed back in unless you buy another ticket.

What is the bag policy?

No big bags are permitted inside Eden Ibiza.

Is there a cloakroom?

No – Eden Ibiza does not have a cloakroom.

What is the dress code?

No person shall be admitted to Eden wearing beachwear such as bathing suits, flip flops, men’s vests, or nude torsos.

In the VIP area, no person shall be admitted wearing shorts, or sportswear such as tracksuits, sports shoes, sweatshirts, caps, etc.

Management reserves all rights of entry based on dress code etiquette.

What are the opening times?

Eden Ibiza is open Monday through Sunday from midnight – 06:00.

What is the Google Pin for Eden Ibiza?
What is the address for Eden Ibiza?

Carrer Salvador Espriu, s/n, 07820 Sant Antoni de Portmany, Illes Balears